Frequently Asked Questions
What’s Included With PupVac Pro™?
You’ll get everything needed for a complete at home groom: an electric clipper for trimming, nail polisher for nail care, grooming brush for loose fur, dematting brush for knots and thicker coats, cleaning brush for stubborn hair, nozzle attachment for floors and furniture, plus 6 clipper combs from 3mm to 24mm for different coat lengths.
Will The Vacuum Scare My Dog?
PupVac Pro™ is designed with lower noise operation and 3 adjustable suction levels. For nervous pups, start on the lowest setting and let them get comfortable before grooming.
Does It Actually Collect The Loose Fur?
Yes. PupVac Pro™ vacuums loose and trimmed fur directly into the 1L canister while you groom, helping keep it off your floors, furniture and clothes.
Can I Use It On Different Coat Lengths?
Yes. PupVac Pro™ includes 6 trimming combs from 3mm to 24mm, so you can choose the right length for short, medium or longer coats.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.