Frequently Asked Questions
Can I Leave My Pup In It While I'm Out?
PupGuard™ is designed to create a secure, contained space for your pup when you can’t supervise them constantly. Add their bed, water and safe toys to make the space comfortable. Always make sure the playpen is suitable for your dog’s size and behaviour before leaving them unattended.
Can I Change The Shape Of The Playpen?
Yes. The individual panels can be arranged into different configurations, so you can adapt the playpen to suit your available space.
Is It Difficult To Set Up?
No. There are no tools required. Simply unfold the panels, position them into your preferred shape and secure the ends using the included locks.
Will It Stop My Dog From Wandering Around The House?
The playpen creates a dedicated enclosed area where your pup can play, rest or stay while you’re busy, helping keep them away from rooms and areas you don’t want them accessing.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.